Veteran Student Success Coach – Las Positas College

November 17, 2021

Under general supervision, perform a variety of technical and paraprofessional work in support of the
Department of Education – Centers of Excellence Veteran Student Success Grant. This position will
perform a variety of duties related to the key goals of outreach and supporting student Veterans
transition/adjustment to college.

Positions in this classification work with a high degree of autonomy that requires extensive knowledge
of the Veterans Administration’s regulations, as well as on campus and outside resources available to

Must demonstrate excellent interpersonal communication and customer service to internal and external
stakeholders; have a solid understanding of program curriculum and its effect on graduation; be able to
effectively work in a team environment; have a commitment to providing quality service through the
assimilation of a large body of information; and demonstrate considerable judgment, accuracy,
consistency, critical thinking, and strong analytical skills.

$30 hour, 25 hours a week. Requires some evening and weekends as needed. This is a Professional
Expert Position. No benefits. Grant funded. Grant ends, September 2024. Will be required to work on
campus and must provide proof of vaccination per Chabot-Las Positas District College policy.

The following duties are typical for this classification. Incumbents may not perform all of the listed
duties and/or may be required to perform additional or different duties from those set forth below to
address business needs and changing business practices.

• Plan and facilitate other enrichment opportunities including field trips, graduations, career
panels, speaker series, etc.
• Create and distribute all program marketing materials including fliers, applications, etc.
• Act as a liaison with on and off campus partners who support the Veterans First Program
• Attend Veteran trainings and workshops to enhance the Veterans program
• Assist with developing new resources and services, as well as developing new
community and private collaborations.
• Coordinate the recruitment and assessment of students to determine needs for academic
and program support. Make appropriate recommendations and referrals to campus services
and services off campus.

• Perform research and data gathering to assess program and participant success
• Prepare reports; create flyers and informational materials.
• Answer telephone calls and e-mails from students, instructors, counselors and/or parents.
• Perform a variety of technical duties to assure eligible students receive available Veteran
benefits and educational services; evaluate military experience and advise student applicants
on Veterans educational benefits; explain program regulations and policies; provide
assistance and information in person and on the telephone regarding various G.I. Bill
programs, tutorial assistance, work-study benefits and other services.

• Serve as a technical resource to students, faculty, staff and the public regarding Veteran-
related educational functions; respond to inquiries and provide detailed and technical

information concerning related standards, requirements, practices, policies and procedures.
• Point person to review and analyze Joint Service Transcripts project.
• Work with the coordinator in development, implementation, and follow-up on early alert
issues that may impact student Veteran success.
• Assist the Director with the developing and monitoring support programs and activities
designed to facilitate the achievement of students’ educational goals; these may include
orientation, tutorial services, and extracurricular activities such as field trips to college
campuses, personal enrichment workshops, cultural activities, honors banquet, operation
gateway workshops, and graduation reception.

• Master’s degree preferred. Baccalaureate degree counseling, psychology and or other related
• Previous experience in higher education preferred.
• Prefer knowledge on Guided Pathways.

• Military transcript understanding preferred, but not required.
• Strong analytical, problem solving, organizational and decision-making skills. Strong oral and
written communication, including the ability to work in a collegial manner with students,
staff, and faculty.
• Manage multiple priorities and meet deadlines.
• Review/prepare accurate detailed documents, reports and business
• correspondence.
• Ability to incorporate and reflect the values of the Veteran student.
• Proficient computer literacy, including Internet/social media skills.

The conditions herein are representative of those that must be met by an employee to successfully
perform the essential functions of this job. Reasonable accommodations may be made to enable
individuals with disabilities to perform the essential job functions. Environment: Work is performed
primarily in a standard office setting with frequent student and public contact. Physical: Primary
functions require sufficient physical ability and mobility to work in an office setting; to stand or sit for
prolonged periods of time; to occasionally stoop, bend, kneel, crouch, reach, and twist; to lift, carry,
push, and/or pull light to moderate amounts of weight; to operate office equipment requiring repetitive
hand movement and fine coordination

Submit Cover letter and Resume to Todd Steffan
Closing Date: November 28th, 2021 @ 5 PM